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Patient Wait Times

I am reaching out to you today because I’ve been very concerned about our customer service as it relates to wait times.  Since the maritime industry is booming and there is a lot of hiring going on I have seen extensive wait times for your employees.  It has not gone un-noticed and we want you to know what we are going to do about it.  Recently, we have acquired additional space at our current location to expand and increase our exam room availability.  We are hoping our buildout is complete in April which would give us 8 more exam rooms totaling 14.  Sounds great but that  isn’t going to help unless we increase our employee base so we have added an additional mid-level provider, Board certified Occupational doctor, seasoned LPN, and two additional medical assistants.  Our commitment to customer service excellence has led us be recognized as a leader in Occupational Medicine and we want to continue to be seen as that.  In the meantime, if you have large numbers of post-offer physicals, random drug screens or anything else please consider our onsite mobile services.  It’s convenient, fast and affordable. To schedule on site services please call Kay Stewart, LPN at (757) 435-9534.

I need your help.  Please ensure that anyone coming for respirator fit testing is clean shaven, that employees arrive with completed paperwork (Download Respirator Questionnaire) and authorizations are provided and clear.  Many times we have to call to get clarity so that would be a huge time saver for us and your employee.

Finally, please know that we appreciate your business and will continue to monitor our core values of responsiveness, commitment to service excellence and innovation as we all strive to provide you and your employees with the best experience.  Please let me know if there are any other issues you would like to discuss.  I can be reached at (757) 435-4680.

Praying for a Happy, Healthy and Prosperous New Year for All,

Caroline Taylor, CEO
Taylor Made Diagnostics

Put the “Merry” in Your Christmas and “Happy” in Your New Year with Positive Thinking!

Put the “Merry” in Your Christmas and “Happy” in Your New Year with Positive Thinking!

As I reflect on the past year’s roller coaster ride with the economy, a new president, the NFL’s issue with kneeling, I go back to my roots and reflect how I got here.  After being in business 22 years I have learned that I am in charge of my own destiny and my own success.  If I didn’t have access to the news or internet would I run my business differently? The answer is NO!  The distractions of the world are heard in my mind as annoying bleeps so I have to keep ME grounded and steadfast with my goals.  I’ve chosen to unlink with Facebook due to staunch negativity and the news as it merely reflects discontent and quite honestly I’m a pretty happy girl. I’m not saying that I don’t investigate what is important to me that is newsworthy but I can’t continuously moment by moment allow the distractions of doom and gloom, I’m just not built that way.  A perpetual optimist, I am. My cup runneth over!  There is always something to be grateful for!!!  As a business owner you have to find the positive from a negative situation.  It will help you to be a better business person.  Here’s my GIFT to you for a Prosperous and Happy New Year!!

Point to Ponder: If you count your blessings daily does that really relate to happiness?  This is what I found.

The Mayo Clinic states, health benefits that positive thinking may provide include:

  • Increased life span
  • Lower rates of depression
  • Lower levels of distress
  • Greater resistance to the common cold
  • Better psychological and physical well-being
  • Better cardiovascular health and reduced risk of death from cardiovascular disease

Positive thinking is a mental and emotional attitude that focuses on the bright side of life and expects positive results.

With a positive attitude we experience pleasant and happy feelings. This brings brightness to the eyes, more energy, and happiness. Our whole being broadcasts good will, happiness and success. Even our health is affected in a beneficial way. We walk tall, our voice is more powerful, and our body language shows the way we feel. Here is link to making a conscience change for a better outlook.


Positive and negative thinking are contagious.

We affect, and are affected by the people we meet, in one way or another. This happens instinctively and on a subconscious level, through words, thoughts and feelings, and through body language.

Is it any wonder that we want to be around positive people, and prefer to avoid negative ones?

People are more disposed to help us, if we are positive, and they dislike and avoid anyone broadcasting negativity.

Negative thoughts, words and attitude, create negative and unhappy feelings, moods and behavior. When the mind is negative, poisons are released into the blood, which cause more unhappiness and negativity. This is the way to failure, frustration and disappointment.

Practicing positive thinking every day.

If you tend to have a negative outlook, don’t expect to become an optimist overnight. But with practice, eventually your self-talk will contain less self-criticism and more self-acceptance. You may also become less critical of the world around you.

When your state of mind is generally optimistic, you’re better able to handle everyday stress in a more constructive way. That ability may contribute to the widely observed health benefits of positive thinking.

So is your glass half-empty or half-full? How you answer this age-old question about positive thinking may reflect your outlook on life, your attitude toward yourself, and whether you’re optimistic or pessimistic — it’s up to you!  Be the change you want to see in the world because someone is always watching.  Wishing you a glass full of possibilities!

Merry Christmas,

Caroline Taylor, President
Taylor Made Diagnostics

P.S. Taylor Made Diagnostics will be closed December 22-December 25 for the Christmas holidays. See you Tuesday, December 26th!

Relationships in Business and Life

Relationships in Business and Life

You’ve heard that relationships in business are critical, doing business with people you know, that’s great advice. How do you get to know them? It’s clear to me that knowing your audience, customers and employees, can have an impact on you personally and professionally. Getting to know PEOPLE first, is the foundation to a strong relationship.  In business, many cut to the chase, and wonder why they’re not successful.

A Pandora commercial connected wives merely by their charm bracelets. I wish it were always that easy but there’s no replacement for face to face interaction and asking the right questions.  People generally like to talk about “Themselves”.  Take the time to listen and get to know them.  Yes, it takes some time and effort but in the long run you’ve made a friend, contact, colleague or resource that can span a lifetime.

It’s not just about business but getting to know people as individuals. Make it your passion to know who “they” really are, learn about their family, their interests and their position or viewpoint. Their STORIES interest me and I often realize there are many common threads to our journey of being. Whether an entrepreneur, business leader, or domestic goddess, the struggles are real, their powerful and it reinforces the connectedness that is forged in our success timeline.

At TMD I take the time to get to know my customers and seek to understand their unique needs as a business owner. The example I show is not only for customers but also for my “Team Awesome”. I listen and learn about each unique person in the organization. I measure their strengths and help them to be the most successful person they can be. If not for them, their loyalty and commitment the mission would fail. Brick by Brick we’ve built a trustworthy relationship to include responsiveness and commitment to always support the mission. You and your Team must represent your core values at all times.

A leader needs to give credit where credit is due. Give back when you can because it will bless you 10 fold, recognize the above and beyond efforts of your team and tell them you think they’re a “big deal”.  If you’ve ever been an employee you know how good that feels!!  Keep inspiring, because we should always lift others as we climb!

On our journey to serve, remember that your inspiration has a ripple effect and can lead to positive change so go out there and make a difference wherever you can.  May 2017 inspire, ignite, and encourage you.

Now go and make a difference!

Getting to know them, getting to know what you need to know

“Getting to know them, getting to know what you need to know.” is an article written by Caroline Taylor, RN and President of Taylor Made Diagnostics.  The article was written to help Employers in creating a Cohesive team to which could be a company’s roadmap to success.  The article was published in Inside Business – The Hampton Roads Business Journal, Tuesday, June 2, 2015

According to a study provided by Leadership IQ, 46 percent of hired applicants will fail within 18 months, and 19 percent will achieve unequivocal success.

Does success or failure tie into technical expertise? One would think so, but no.

Poor interpersonal skills are the main reason for job failure. In search of the right fit for your company, remember that you are hiring for both skill and excellence in attitude.

Typically, the interviewing process focuses on technical skill for just about every job position, and while that must be critiqued and qualified, the real issues are about coachability, emotional intelligence, motivation and temperament. Do technical skills tip the scale when you have an employee who demonstrates aggressive behavior, avoids team-building activities and is generally not willing to accept and complete job responsibilities? At Taylor Made Diagnostics, we test for skill prior to an interview. (more…)

Reduce Absenteeism and Health Issues with the Right Wellness Program

Originally published in Inside Business

First, let’s explore why wellness programs work. Both the chance of absenteeism and the demand for more serious medical services is reduced. On-the-job injuries leading to workers’ compensation claims are lessened. Disability management costs are reduced. Best of all, employee morale is strengthened. You know all of this, but what makes for the best wellness program for your employees?

In a recent survey by the Northwestern Life Insurance Company, 46% of workers reported that their job is very stressful. Problems at work are more strongly associated with health complaints than are any other life stressor – more than financial problems or family problems. Stress is hard to define, but we know it exists today in our worker’s lives, and even those responsibilities outside of work, from raising children to caring for elders and poor financial decisions, all impact the performance of employees. (more…)