Taylor Made Diagnostics answers some frequently asked questions about our business and occupational medicine.
Why is teaming with an Occupational Health provider important to an Employer's bottom line?
Corporate Care services are delivered under the direction of board-certified specialists in occupational medicine—the medical specialty dedicated to workplace health and wellness. Occupational Medicine focuses on the prevention, evaluation, treatment and resolution of health conditions caused by the workplace environment. Specialists in occupational medicine are thoroughly trained to assess the origin of worker injury and illness, taking past history, work conditions and other factors into consideration so that injuries and illnesses are properly classified and treated appropriately to ensure workers’ safe return to work.
Specialists in occupational medicine are experts in managing and monitoring the health of employees, and improving their well-being through health promotion and education, workplace hazard analysis and ensuring workplace compliance with laws and safety standards. Occupational Medicine specialists receive formal training in public health, preventive medicine, epidemiology, toxicology, and research, with emphasis on employee health and conditions caused by workplace exposures.
What should employees or job candidates bring when they visit Taylor Made Diagnostics?
Have each employee bring a completed Employer Authorization for Treatment Form signed by your designated company representative indicating the service(s) to be performed. The employee or job candidate must also provide photo identification, including a driver’s license, passport, military ID, employment badge, or student identification card. Employers can also email the authorizations (provide link to authorization form) to email@example.com or fax authorization form to: 757-494-1688
What are your hours of operation and facility location?
Our clinic is open Monday-Friday, 8am to 5pm. TMD is located at 801 Poindexter Street, Suite 218 Chesapeake, VA 23324 and centrally located to all major ports and interstates with easy access from Norfolk, Newport News, Hampton, Portsmouth, Virginia Beach, & Suffolk, Virginia.
Do you accept Walk-Ins?
Absolutely, walk-ins are welcome. We do recommend appointments as appointments do take precedence. TMD also has a medical team dedicated to worker’s comp injury care to reduce wait times and immediately manage the injury. TMD also has a fast track system for single service items, ie: drug testing, audiometric testing, immunizations, ect to ensure all employees regardless of their visit are seen in a timely manner.
Who do I contact to discuss my account billing charges or to update current contact information or make changes to our company protocol?
Your local account representative is Gina Brantley, Account Administrator and she can be reached at 757-494-1688 or via email at firstname.lastname@example.org.
How can I learn more about Workplace drug testing, types and/or federally regulated programs such as DOT or to ensure corporate compliance?
Contact Stella McClain, Operations Director at 757-494-1688 or via email at email@example.com. Here are some additional links to other federal government departments: (Mark can you attach the links to the following?)
- Department of Labor (DOL)
- Department of Transportation (DOT)
- Federal Highway Administration (FHA)
How long will it take to get drug test results?
Instant Drug test results typically are reported to the employer within 15 minutes of test completion. If specimens are being sent to a TMD lab, results typically take 24 to 48 hours, depending upon the type of test being performed (e.g., urine, hair, or DOT). If TMD serves only as the collection site for your drug tests, then results will be reported to you directly from your selected lab/third-party administrator, and their result turnaround times may vary.
Why is pre-employment fit-for-duty testing a good idea?
There's a simple way to help employers avoid potential work comp claims: Don't put the wrong worker to work. The wrong worker is anyone who is physically unready or unable to perform the essential job functions of the position. Fitness for duty exams can help you ID the wrong worker. These exams can protect this individual from injury and you from your next work comp claim. To help further strengthen your program, pre-employment evaluations can include physical ability tests that mimic particular functions of a job to determine a candidate’s ability to physically perform his/her essential functions of the position.
Can you help an employer create the job specific physical ability requirements?
Absolutely. Physical ability screening in the pre-employment or post-offer phase of recruitment is increasing in popularity as a risk management tool to asses pre-existing physical conditions and strength levels prior to the employee beginning work at your company. It is a useful tool to assess the worker for the specific workplace physical requirements and assure the potential employee is able to adequately meet the physical demands of the job. Physical ability testing has shown to save the company money by eliminating potential hires that will be at risk for an on-the-job injury because they have pre-existing injuries or do not possess the strength, ROM, or physical ability to safely perform the necessary job functions which most stress the body.
These assessments typically consist of a series of tests for mobility, strength, fitness, tolerance to different positions and movements, as well as material handling ability such as lifting, carrying, pushing and pulling. Results are compared to job demands to assist with decisions regarding job placement, hire-no hire decision making, task redesign and other risk management strategies. An objective strength testing procedure that matches the employer’s job description will allow the physical therapist to evaluate if the candidate can or cannot perform the physical essential functions of his/her job. Our screening tool takes 30-45 minutes in a simulated work environment. This is one of the best tools to ensure you hire a physically competent employee without “inheriting” any pre-existing conditions. For more information, contact Stella McClain at 757-494-1688 or via email at 757-560-7025.
Why use TMD for a workers compensation injury?
Taylor Made’s physician and staff understand the need for getting your ill or injured employees back on the job as quickly as possible. Worker’s Comp visits are seen before any other patients to reduce wait times and to immediately manage the injury. You will always receive a call from our medical provider prior to the employee leaving our office to discuss the care and deliver the prognosis. We will work with you to find and implement alternative ways to provide a level of modified work activity that keeps the employee being a productive member of your team.
The Taylor Made team also knows and understands the need to provide a non-recordable treatment over a recordable treatment whenever medically capable without sacrificing the degree of medical care to the employee. In addition, prescription medication is only provided when absolutely medically necessary.
What is the difference between first aid and a recordable treatment?
First aid is defined as emergency medical treatment for somebody who is ill or injured. It is typically given before more thorough medical attention can be obtained. The Occupational Safety & Health Administration (OSHA) specifies a range of services that constitute “first-aid” level of care. Medical care that exceeds these first-aid measures can trigger a recordable event. According to OSHA 1904.7, a recordable event is usually characterized by death, days away from work, restricted work or transfer to another job, medical treatment beyond first aid, or loss of consciousness.
TMD's goal is to provide the best quality of care. However, there are many ways to treat injuries and working with an occupational provider who knows and understand when to administer first aid and reduce recordable will protect the employer's bottom line. Writing a prescription for 800 mg of Motrin is not in our job description!
Can you help an employer to develop a return to work/fit for duty program?
Absolutely. In order to medically determine an employee's Fit for Duty status, it is imperative that a qualified Occupational Provider review all necessary documents and provide a Fitness for Duty examination and/or Physical Ability screening in accordance with ADA guidelines. Examinations are strictly limited to job-related inquiries and must be consistent with business necessity.
- The purpose of the evaluation is to determine if the employee can perform the essential functions of their job in a safe manner or if there is a need for restrictions. "Reasonable safety concerns" means a reasonable belief of significant risk of harm to the employee or others.
- To meet the ADA guidelines, any decision with respect to Fitness for Duty must be made with consideration of whether the employee can perform the job duties with or without reasonable accommodations.
How can my company benefit from your On-site Medical Services?
The answer to so many employers is on-site medical services. While statistics show that one employee will be out of the office an average of 4 hours for medical services, to include travel and potential stops along the way, TMD’s solution only requires 15-30 minute of your employee’s time. For example, if your employee makes $10.00 per hour that equates to $40.00 plus the cost of the service. Our on-site service would only cost the company $5.00 of payroll for a 30 minute medical service. A substantial savings to the company would be recognized and an additional benefit to the employee as it would save them time and money as well.
What services do you offer on-site?
TMD’s Mobile Services provide a full array of testing, screening and training delivered by skilled and certified professionals that make health and safety compliance as convenient as making one phone call.Quality, efficiency while saving time and money are the hallmark for our Mobile Services, which includes:
- Physicals Federally and/or Company required
- Vaccinations: Hepatitis, Tdap, Influenza, TB etc.
- Drug/Alcohol testing: instant and lab based
- First Aid, CPR, AED & Blood Borne Pathogen training
- Wellness programs, screenings and education
- Audiometric testing with four (4) testing stations
- And more…
Customized Wellness Programs & Health Fairs
Nothing is more valuable than good health. While this holds true for individuals, it also applies to companies. Staying fiscally fit as an organization can be directly tied to the physical health of your employees. People who are active and healthy are more productive, happier, and less stressed. This can lead to lower health care costs, less employee turnover, and an energized work environment. Getting everyone into shape is better for your bottom line!
How can an Employer access your mobile services?
If you would like to schedule on-site mobile services, please contact Kay Stewart, LPN-Mobile Manager, at 757-435-9534 or via email at firstname.lastname@example.org.