I am reaching out to you today because I’ve been very concerned about our customer service as it relates to wait times. Since the maritime industry is booming and there is a lot of hiring going on I have seen extensive wait times for your employees. It has not gone un-noticed and we want you to know what we are going to do about it. Recently, we have acquired additional space at our current location to expand and increase our exam room availability. We are hoping our buildout is complete in April which would give us 8 more exam rooms totaling 14. Sounds great but that isn’t going to help unless we increase our employee base so we have added an additional mid-level provider, Board certified Occupational doctor, seasoned LPN, and two additional medical assistants. Our commitment to customer service excellence has led us be recognized as a leader in Occupational Medicine and we want to continue to be seen as that. In the meantime, if you have large numbers of post-offer physicals, random drug screens or anything else please consider our onsite mobile services. It’s convenient, fast and affordable. To schedule on site services please call Kay Stewart, LPN at (757) 435-9534.
I need your help. Please ensure that anyone coming for respirator fit testing is clean shaven, that employees arrive with completed paperwork (Download Respirator Questionnaire) and authorizations are provided and clear. Many times we have to call to get clarity so that would be a huge time saver for us and your employee.
Finally, please know that we appreciate your business and will continue to monitor our core values of responsiveness, commitment to service excellence and innovation as we all strive to provide you and your employees with the best experience. Please let me know if there are any other issues you would like to discuss. I can be reached at (757) 435-4680.
Praying for a Happy, Healthy and Prosperous New Year for All,
Caroline Taylor, CEO
Taylor Made Diagnostics